After re-iping a Prism Central at a customer’s location, the menu to switch between application sections no longer worked at all and generated an error message when hovering over it:

By inspecting the log file “Styx.log” : /home/docker/domain-manager/log/styx.log, I was able to find this type of log lines:

V3ApiError: ACCESS_DENIED | No permission to access the resource.;

In the “Athena.INFO” file I also found JWT errors that indicated certificate parsing problems:

ERROR 2024-11-18T17:49:01,154Z Thread-1 athena.authentication_connectors.CertificateAuthenticator.getX509Certificate:309 certificate parsing exception {}. Please ensure the certificate is valid

To fix the error, I had to regenerate a new certificate using the following command:

nutanix@PCVM:~$ncli ssl-certificate ssl-certificate-generate

Once the regeneration process was complete, my Prism Central menu started working perfectly fine again.

Official Documentation: https://portal.nutanix.com/page/documents/kbs/details?targetId=kA07V0000004UtNSAU